MotoServer Instructions Section
If you have already ordered prepaid credits, please follow simple instructions below.Unlocking Instructions (Direct Unlock):
Simple User Manual for A series, C series, E series, V series and Mpx series motorola phones:
- If you have any issue during unlocking, please refer "Troubleshooting Notes" section below.
1- Please download latest server software from download page.
www.gsm-software.com/download/motorola/GSMSoftserver.zip (Zip File)
www.gsm-software.com/download/motorola/GSMSoftserver.exe (Exe file)
2- Install server software (Click here for detailed instructions)
We recommend you to choose full installation option to avoid driver issues.
If you have already installed Modem drivers (USB P2K), you may skip this step.
- However, We recommend you to use our drivers to eliminate possible difficulties.
(if you have installed another driver, you may remove other drivers and install our drivers).
3- Connect your USB cable or Hotsync Cable to your computer
4- Connect your USB Cable or Hotsync Cable to your Phone
- We recommend you to disconnect any other USB device during unlocking process
5- Remove SIM Card and Turn on your phone.
6- Make sure you have connected to the Internet.
Configure properly any firewall program you have running
- A firewall may block server connection
7- Enter the Login and Password you have been issued with.
8- Press "Connect" button to establish connection between our server and your computer.
9- Select appropriate phone model from the phone model list
10- Select "Unlock Direct" command from the operation list.
11 - Press "Start" Button to start unlocking operation
12 - Follow the instructions on the software progress window.
- We recommend you to create a chip back up before starting unlocking process.
That is all! your phone should be unlocked after completing instructions.
Note: You may reinstall our software and remove all compenets, using "Add or Remove Program"
tool in control panel, after unlocking your phone.
* Operation List:
Following commands can be used for free using following username and password:
Username: 3gunlock
Password: gunlock
Check Unlock Possibility: Check to see if your phone can be unlocked using our software
(Use this command before ordering to make sure your phone firmware is supported).
Info Read: Obtain phone data from the phone. e.g. IMEI, SW version, User Code ..etc
These commands can be used with prepaid credits only:
Unlock Direct: Unlock Phone (Remove Subsidy Code, Special Code, Unlock Code).
Codes Read: Read Unlock Codes From Phone (Subsidy, Special or Unlock Code).
Chip BackUp: Get a back up of your phone firmware (phone software).
Soft Restore: Restore Back Up of phone firmware (if something goes wrong during unlocking).
Troubleshooting Notes:
- Always use full charged battery!!!
- Do not use or run any other program during unlocking / upgrading process
- Only TCP / IP connection is allowed to establish connection to our server
- If server does not respond or can not establish connection properly
please try again several times after several minutes!
- Our Software works under Win 2000 / Win XP / Win 2003 only! other platforms are not
compatible.
- We recommend you to uninstall any other thirty party motorola software (e.g. mobile phone
tools, motorola flashing software, firmware upgrade software ..etc) temporarily to avoid
driver conflict issue.
Tech Support:
If you have difficulties during unlocking process, you may check Help & FAQ's section for
Error messages or Error Codes and their means.
You may contact us for your request using Contact & Support Form or send us an email containing
+ Your account password
+ Error message or error code (if available)
+ A short explanation about the issue.
if you have any questions or if you need assistance please feel free to contact our support.
